Our Restorative Conflict Management Model

GOAL: An organization that sustains itself in managing conflict constructively by building capacity and accountability.

Our Model

Click on the model for more information on each element.

Our Model
Assess Develop Conflict Competency Deal with Interpersonal Conflict Deal with Destructive Group Dynamics Attend to Systemic Factors Reflect & Evaluate


Assessment and triage process

  • Conflict triage assessments
  • Customized responses to complaints
  • Restorative workplace investigations (short and extended)

OUTCOME: an appropriate process design

Develop Conflict Competency

Conflict Management competency development for leaders, individuals and groups

  • Conflict management advice for organizational leaders
  • Leadership and team coaching
  • Customized leadership workshops

OUTCOME: all have more skills and ability to manage conflict constructively

Deal with Interpersonal Conflict

Access to processes to deal with interpersonal conflict

  • Facilitated conversations
  • Mediations

OUTCOME: the disputes are resolved

Deal with Destructive Group Dynamics

Access to processes to deal with destructive group dynamics

  • Group processes, including Circles
  • Team development

OUTCOME: constructive group dynamics

Attend to Systemic Factors

Attention to systemic issues

  • Conflict management systems design
  • Policy drafting

OUTCOME: systems and structures that fit the organization’s needs and culture

Reflect & Evaluate

Reflection/Evaluation mechanism

  • Debriefing and post-involvement check-ins

OUTCOME: learning and continuous improvement