Our Restorative Conflict Management Model
GOAL: An organization that sustains itself in managing conflict constructively by building capacity and accountability.
Our Model
Click on the model for more information on each element.
Assess
Assessment and triage process
- Conflict triage assessments
- Customized responses to complaints
- Restorative workplace investigations (short and extended)
OUTCOME: an appropriate process design
Develop Conflict Competency
Conflict Management competency development for leaders, individuals and groups
- Conflict management advice for organizational leaders
- Leadership and team coaching
- Customized leadership workshops
OUTCOME: all have more skills and ability to manage conflict constructively
Deal with Interpersonal Conflict
Access to processes to deal with interpersonal conflict
- Facilitated conversations
- Mediations
OUTCOME: the disputes are resolved
Deal with Destructive Group Dynamics
Access to processes to deal with destructive group dynamics
- Group processes, including Circles
- Team development
OUTCOME: constructive group dynamics
Attend to Systemic Factors
Attention to systemic issues
- Conflict management systems design
- Policy drafting
OUTCOME: systems and structures that fit the organization’s needs and culture
Reflect & Evaluate
Reflection/Evaluation mechanism
- Debriefing and post-involvement check-ins
OUTCOME: learning and continuous improvement